Whether you are running a local café in Swansea that serves inexpensive breakfasts to truckers and night-shift workers on their way home or an upmarket restaurant in Cardiff that specialises in serving cordon bleu dishes to wealthy clients at suitably impressive prices, the fastest way to upgrade your diners’ experience is to alter the environment in which they are eating. Changing your menu or the style of service you offer takes time and effort but altering the table settings and the décor of your establishment is something that can literally be done overnight, and can have a huge effect on the impression your establishment makes on customers both new and old.
The hospitality industry is a seasonal one and always has been. The fluctuating nature of customer demand poses a unique set of problems for companies in the industry: problems that can only be solved by taking a somewhat contrary approach to staffing and purchasing policies. Whether you are just starting out on what you hope will be a glittering career in the hospitality industry or you are an old hand with many years’ experience at senior management level, the points raised in this article will hopefully provide you with some food for thought.
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Johnsons Apparelmaster Ltd, Pittman Way, Fulwood, Preston, PR2 9ZD