5 tips to help keep your hotel guests happy
So, how can you keep your hotel guests happy? Whilst there isn’t a magic ‘one size fits all’ formula, there are some key elements you should always bear in mind. We’ve put together a quick cheat sheet for keeping your customers happy when staying at your hotel.
- First impressions
First impressions are so important for hotel businesses. What does the entrance of your hotel look like? Is it setting a good standard for the rest of the establishment? Could you make any improvements?
- Customer service
This is a big one. You need to make sure that you and your team are providing guests with flawless customer service during their stay. From polite, friendly and helpful interactions to convenience, efficiency and professional appearance.
- Quality - throughout! Don’t cheap out on linen
Don’t cheap out on the little things! By using a professional linen hire company such as Stalbridge, you’ll be able to provide your guests with luxury bed linen, fluffy pristine bath towels and table linen in the hotel restaurant. This attention to detail will not go unnoticed by your guests.
Think of the identity or “unique selling point” of your hotel and stick to it! Are you casual, convenient and welcoming? Make sure everything about your establishment keeps these themes going.
A great deal of this element will be already established by the location of your hotel. However, if your guests are often visiting certain attractions, or coming from anywhere in particular, is there anything you can do to make their stay more convenient? A later checkout time, or a shuttle from the airport? These are all worth considering.
If you’re interested in getting started with our flexible and reliable linen hire service for your hotel business, get in touch today. https://www.stalbridge-linen.com/contact