Customer Commitment

Showing Customers We Care

Our Commitment To You

We aim to keep your experience with Johnsons Stalbridge Linen Services as seamless as possible. Our highly trained and experienced staff are committed to providing you and your company with a level of customer service support second to none.

Customer Support

I have been working with Stalbridge for over two years and am extremely satisfied with the level of service we have received from everyone throughout the organisation. Everyone in the company is very helpful especially our rep Linda who has not only provided us with an outstanding level of service when dealing with our day to day linen requirements but also providing a service for the large scale events we also organise. I would happily recommend this company to anybody'

James, Metropolitan

It is nice to work with a supplier that you can trust.

Leadership Factor Survey 2016

Stalbridge have always been very good. The deliveries are good, the products are clean and well pressed. It's a good service all round.

Leadership Factor Survey 2016

Great service, lovely laundry and great delivery man James.

Angie McFarlane, Head Housekeeper, Boat Hotel

I have worked with Stalbridge for a few years and I know the Area Service Manager very well, he does a fantastic job. The office ladies and drivers are fantastic, they are a really good company overall.

Leadership Factor Survey 2016

Our Promise

Customer Liaison

We have fully trained service teams at each of our depots who will ensure that all your day to day requests for advice are dealt with speed and efficiency.

An Area Service Manager is assigned to each of our customers and will be available to visit on a regular basis to check that you are satisfied with the service we are providing. To find out who your Area Service Manager is please visit our Meet the Team page.

Deliveries

It is our commitment to deliver to you on a regular, agreed basis. Although it is difficult to stipulate an actual time, every effort will be made to arrive within 1 hour of our normal time.

Processing

Johnsons Stalbridge Linen will clean and service your items to the highest standard.

Stock Issues

Johnsons Stalbridge Linen is committed to using the most modern methods of stock control in order to keep your costs down and improve the quality of service provided for you.

After Installation Service

During your first month of business with Johnsons Stalbridge Linen Services, we promise to contact you with a welcome call to ensure that you are happy with the service you are receiving and are fully aware and understand all of our procedures.

We also guarantee to call our customers once a year to ensure they are happy with the service we provide.

Our Support

Laura Cox, Customer Service Advisor, Shaftesbury

We understand how much hard work goes into running your business. That is why we do everything we can to make sure your service is as trouble free as possible.

Managing Your Linen

To ensure your linen is managed correctly, all collections should be accompanied by a completed laundry ticket. For information on how to complete a laundry ticket, please click here.

For further information on how you can manage your linen stock levels, please click here.

Investing in our environment

Being green is all part of our commitment to providing a first class service to our customers. To find out about the work we do to reduce our environmental impact, please click here.

Customer Satisfaction Survey

At Stalbridge Linen we strive to provide consistent first class service, which is why every year we use a company called Leadership Factor to survey our customers. We discover what improvements we need to make to achieve world class service.

Additional Services

To find out what additional services we offer to make sure your linen service is as trouble free as possible, click here.

Service Team

Our dedicated service team are always available if you have any queries from delivery discrepancies to requiring additional stock. Should you wish to arrange a visit or a stock take you will need to contact your Area Service Manager. To find out who your Area Service Manager is please visit our Meet the Team page.

Invoice

Each month you will receive an invoice. Any queries should be reported in 7 days to your customer service team. For an understanding of your invoice and how to pay, please click here.

My Stalbridge

Our Customer Portal

What is My Stalbridge?

My Stalbridge is a portal which allows our customers to access their account details on the internet. Our customers can view their details, copy invoices, linen usage, delivery details and much more.

To access your account information, please click here

Customer Survey

We aim to be the industry leader in delivering service and product quality. This is why we employ the leadership factor www.tlfresearch.co.uk to survey our customers every year.

We conduct a survey as feedback is very important to us, it enables us to improve our products and services for our customers. If you have any comments for Stalbridge please do not hesitate to contact us at info@stalbridge-linen.com

To see the results of our latest Customer Satisfaction Survey, please click here