Whether you are the proud owner of a small restaurant with a strictly local clientele or you are running a large chain of hotels catering to guests from all over the world, access to fresh linen in excellent condition will be a necessity if your business is to thrive and survive in the long term.
Every year, TripAdvisor hosts the ‘Travellers’ Choice Awards’, in which real reviews and opinions from thousands of users are tallied to determine which travel and tourism destinations are most popular in a given year. This year, it’s worth noting that of the top ten travel destinations that were singled out in the awards, seven are situated north of the Midlands.
Whether you are running a local café in Swansea that serves inexpensive breakfasts to truckers and night-shift workers on their way home or an upmarket restaurant in Cardiff that specialises in serving cordon bleu dishes to wealthy clients at suitably impressive prices, the fastest way to upgrade your diners’ experience is to alter the environment in which they are eating. Changing your menu or the style of service you offer takes time and effort but altering the table settings and the décor of your establishment is something that can literally be done overnight, and can have a huge effect on the impression your establishment makes on customers both new and old.
The hospitality industry is a seasonal one and always has been. The fluctuating nature of customer demand poses a unique set of problems for companies in the industry: problems that can only be solved by taking a somewhat contrary approach to staffing and purchasing policies. Whether you are just starting out on what you hope will be a glittering career in the hospitality industry or you are an old hand with many years’ experience at senior management level, the points raised in this article will hopefully provide you with some food for thought.
While it is the regular clients that enable many hotels, restaurants, bistros, and cafés to survive from one week to the next in the South East, it is corporate clients that are considered as the big fish: during the festive period especially, large corporate bookings can make a huge difference to an establishment’s cash flow. However, satisfying big paying companies that demand high quality food & drink, along with perfect service, can be very difficult. If your team wants to become the kings of corporate catering, it will take planning, dedication and total commitment to make it happen.
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Johnsons Apparelmaster Ltd, Pittman Way, Fulwood, Preston, PR2 9ZD